There are certain situations where only partial refunds are granted (if applicable) Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. ![]() ![]() Please note that gift cards may be purchased online and no refunds are permitted in this regard. Our return policy lasts 14 days. If our customers are for any reason dissatisfied with any item purchased online, you may email us on or return the item to any Play Toys store within 14 days of purchase for a replacement or exchange provided you have the original tax invoice, and it is in its original packaging. We want you to be 100% happy with your purchase.
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